Guide to Fill Out China Express Waybill China Express Waybill Guide to Fill Out China Express Waybill

A-G sections of China Express waybill should be completed by the sender in accordance with “Customer Notice Article 2 and Article 3”.

Customer Notice
  1. This waybill should be completed minutely, accurately, and faithfully in English. Please type or print legibly and firmly using typewriter or ball pen.
  2. The accurate names and addresses of the sender and the receiver are required together with phone numbers to facilitate shipment delivery. The post office box would not be acceptable. The company will not be responsible for the delivery delay caused by wrong and inaccurate address.
  3. Please do not enclose cash, dangerous goods and any articles prohibited by laws and transportation carriers. The company shall take no responsibility for any loss caused by the sending of prohibited and restricted articles.
  4. Proper packaging materials should be used in accordance with the postal regulations and the contents of shipments to ensure the safety of the shipments.
  5. Express should use the provisions of the accord with the postal packaging materials, according to the nature of the packed commodities for packaging, to ensure that express security;
  6. According to the relevant regulation of IATA, when the volumetric weight is higher than the actual weight, the shipping charge should be calculated in accordance with the volumetric weigh.
    The volumetric weight formula is:
    China Express-TNT: Length (cm)×Width×(cm)Height×(cm)÷5000
    Other China Express products: Length (cm) ×Width× (cm)Height×(cm)÷6000
  7. To ensure quick customs clearance, please fill in detailed contents description (including documents), quantity, weight, declared value and place of origin in the proper section in English. Commercial invoices with at least four copies filled out in English should be attached to any parcel item. Otherwise, the clearance may be delayed.
  8. Inquiry for China Express shipment is valid within 4 months as of the next day of the posting. Please take one copy of the waybill and the posting receipt to start an inquiry at the posting outlet.
  9. For shipments with wrong or unknown address or enclosed with prohibited articles, if the sender chooses “Return”, the sender should be charged with 70% of the postages paid as the transport and handling fees; if the sender choose “Abandon”, shipments will be destroyed.
  10. Compensation Policy:
    For shipment proved to be delayed, 50% of the postage will be refunded.
    For letter and document shipments proved to be lost or totally damaged, the compensation is RMB 400 and full postage will be refunded.
    For parcel shipments proved to be lost or partly damaged, all the postages will be refunded. In addition, the sender will be compensated based on the declared value on the waybill, but no more than the amount calculated from the following formula:
    RMB 500/Item+RMB 60/KG×Item Weight
    For shipments without declared value, the compensation standard is RMB 400 for each item.
    For shipments whose contents are partly lost or damaged, compensation will be based on actual loss, but no more than the maximal amount calculated from the above formula.
    The company shall bear no liability for compensating indirect losses and losses caused by force majeure.