“Homesick Moon cakes Service” is a new service offered by China EMS for the customers at the Mid-autumn Festival. The service, branded as “Homesick Moon cakes Service”, takes “Post with long history celebrates the Mid-autumn Festival with you” as the subject and “Attach nostalgia to the bright moon and convey true feeling to your kin far away” as the main idea. China EMS provides package service from choosing to delivery moon cakes with their professional courier quality.
Customers could operate this service through specified business windows of each post office or call 11185, etc.
Operating procedure in business window: Customers choose the satisfied categories of moon cakes depending on the list or shown goods, then fill the related service form and finally make a payment (postage + moon cakes fee). Delivery will be done by post office.
Procedure of acceptance by 11185: Call acceptance (11185) -- > Introduce categories and price of moon cakes to customer -- > affirmed by customer --> Inform collection department the customer information -- > Fee and postage of moon cakes collected by staff -- > Give receipt -- > Provide information to moon cakes distribution department and prepare for delivery in time.
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